Mobile App Design
SewnR is a mobile social event mapping app. In the Spring of 2017 I was approached by the CEO of SewnR to perform a full redesign of the app for a V2 release.
I undertook the SewnR redesign project as a contract UX Designer for a 6-month engagement. During this contract I was responsible for helping the team to define personas, establishing a new information architecture, wireframing interactions, creating a new visual style guide, and high fidelity mockups.
By the time I was contacted by SewnR, the app had been live for nearly three years. While the app had a loyal base of returning users, the rate of adoption of new users had stagnated. SewnR had remained largely untouched after it launched its V1 release, and as a result appeared outdated and lacking in key features that competitors in the space were offering. Fortunately, the SewnR team had been gathering data and analytics from the app and conducting informal user interviews for years, giving me a solid foundation of data points to begin working from.
iOS App, Redesign, Startup Business, Android App
SewnR knew that their returning users were comprised of two main groups. The first group was comprised of young professionals who would use the app to find local events happening around them while traveling on business. The second was made up of college-age users with a strong social media presence returning to the app to find independent events happening near them.
The SewnR team had also identified two new target user segments: young parents looking for family-friendly events, and event coordinators looking to promote their own events.
With this data, I created four key personas to help align the SewnR team on their user's needs and motivations. The personas included Alex the young professional, Jamie the social media butterfly, Logan the family woman, and Taylor the event coordinator.
Once the personas had been created, SewnR’s CEO and I were able to perform an audit of SewnR’s current offering as well as it’s competitors. We needed to create a sticky experience that would create a hook for all users to continue returning to the app.
There were several problem areas I had identified within the current SewnR UI. SewnR didn’t have a method of organically surfacing local events to users without the user explicitly searching- this created a discoverability problem for users who wanted to browse for local events.
The app was also missing a critical social element. SewnR was meant to be a social event mapping app, but it was difficult to connect to friends inside the application. There was also no mechanism in the app to share activity or content with one another.
As the audit period came to a close, I had identified a wishlist of key features that could help address current user needs, and aid in attracting and retaining new users. SewnR V2 would be revamped to focus on nearby event discoverability, connecting users and enabling the sharing of activity, and a streamlined onboarding process.
SewnR’s V2 focus and new feature set meant that the information architecture of the entire application had to be rethought. The V1 application had two top-level navigation categories, but V2 would need five categories to accommodate the new functionality.
I began by creating a simple information architecture diagram. From there I mapped to-be flows and interactions of every major navigation category. This allowed the SewnR team to visualize how the new application’s functionality would fit together to create a cohesive experience. It also allowed the development team to begin drafting a plan to implement the forthcoming designs.
After gaining alignment between the c-level and development teams on the new to-be flows of the app, I began creating wireframes. Each wire included ideal, loading, error, and empty states. The wires included details annotations explaining each interaction.
As wireframes were completed, they were shared with the SewnR teams. Several Q&A and collaborative feedback and ideation sessions were scheduled, and within a few weeks the final wires were completed and handed off.
Style guide & visual design
SewnR did not have an official style guide, and until this time had never made an effort to update the visual design of the application. The app had been live for three years without any major styling updates. This meant that the application was no longer adhering to the latest Apple or Android design guidelines, and generally had an outdated appearance.
I created a new style guide, taking cues from SewnR’s original design to create a more contemporary look and feel that fit the latest platform guidelines.
At the close of our engagement, I delivered the final assets I had created to the SewnR team for implementation. SewnR’s V2 release is currently TBD.